Return / Refund Policy
Are you thinking of returning an item you recently purchased? If so, please review the following.
FIRST, IS MY ITEM ELIGIBLE FOR A RETURN?
If your item:
- is unworn
- is unwashed
- is unaltered
- is not jewelry
- is intact with tags attached
- is stain-free (makeup and deodorant included)
- is free of animal hair
- is free of the smells of smoke, perfume and anything else
- was not bought on sale, on final sale, or on clearance
- is not a gift card
- is within the date ranges specified in the Return Policy (below)
If you answered YES to all of these, your item is eligible to be returned.
Please contact us to initiate a return by sending an email to firstname.lastname@example.org.
Please refer to the Return Policy below.
ALL Refunds will be in the form of a STORE CREDIT that will be applied to your account or a refund to your payment method. Customer is responsible for return shipping fees. Returns must be postmarked no less than 10 business days of the delivery date. Once we receive your return, please allow 10-14 business days for your return to process for store credit.
All sales on sale, clearance or final sale are final sale and are not returnable.
All items sold for $15.99 and under are final sale.
All sales are also final on the following items: jewelry
SHIP RETURNS TO:
The Porter Collective
606 Alamo Pintado Road
Solvang, CA 93463
**Please include packing slip and/or order # with return or we will not be able to process your return**
If you have received a defective item, please contact us at email@example.com within 3 business days of receiving your shipment. Please include written details about the defect and attach pictures. Our customer service team will take care of you!