Return / Refund Policy

Maybe your order isn’t exactly what you thought it would be. If that’s the case, please review the following.

  • For merchandise returned within 35 days of the delivery date, a refund will be issued to the original form of payment at the original selling price. If returned after 35 days, a merchandise credit / gift card will be issued at the original selling price.
  • We'll gladly accept unworn, unwashed, and unaltered merchandise for return or exchange. All tags/labels must still be attached and items must be returned in original packaging.
  • Final Sale Policy: all items sold on clearance or final sale are final sale and cannot be returned or exchanged.

Please contact us to initiate a return authorization by sending an email to cs@theportercollective.com.

For exchanges, we’ll provide a FREE return label and waive shipping for your new order.

If you receive the wrong product, we apologize.  We’ll provide a free return label and get the correct item shipped to you right away.  Please email us cs@theportercollective.com .

Please refer to the Return Policy below.

Return & Refund Policy

For merchandise returned within 35 days of delivery date, a refund will be issued to the original form of payment at the original selling price. If returned after 35 days, a merchandise credit will be issued at the original selling price.

All tags and labels must be on and intact just as there were when received; the garment may not have been worn (except for trying on for fit/look/style); and, garments must be free of perfume scent or other odor, pet hair, and stains or makeup.

In addition, to return clothing, hats, bags, wraps or any fashion items, the garment or item may not have been washed .

There are a few items that cannot be returned:

  • Earrings
  • Gift cards
  • Items sold on site-wide sale, on clearance or final sale

FINAL SALE
All items sold on clearance or final sale are final sale and are not returnable.
All items sold for $15.99 and under are final sale.
All sales are also final on the following items: earrings

Refund Processing

Most returns will process in approximately 1-2 weeks, depending on your method of return. Please be aware that additional delays may occur.  For a faster refund, your return label should correspond with the items in your package.

A refund will then be credited back to your original method of payment and will post approximately 1-3 business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.  Purchase made using a Gift Card will be refunded to the gift card.

Any associated return shipping costs that we incur will be deducted from the refund amount.  Customer is responsible for return shipping fees.

Once you have received a Return Authorization #, ship your return to:
The Porter Collective
606 Alamo Pintado Road
Suite 3-279
Solvang, CA 93463

Order RA # ______

Please include packing slip and/or order # with return or we will not be able to process your return**

DEFECTIVE ITEM
If you have received a defective item, please contact us at cs@theportercollective.com within 3 business days of receiving your shipment. Please include written details about the defect and attach pictures. Email us at cs@theportercollective.com and our customer service team will take care of you!