Return / Refund Policy
Are you thinking of returning an item you recently purchased? If so, please review the following.
FIRST, IS MY ITEM ELIGIBLE FOR A RETURN?
If your item:
- is unworn
- is unwashed
- is unaltered
- is not jewelry
- is intact with tags attached
- is stain-free (makeup and deodorant included)
- is free of animal hair
- is free of the smells of smoke, perfume and anything else
- was not bought on sale, on final sale, or on clearance
- is not a gift card
- is within the date ranges specified in the Return Policy (below)
If you answered YES to all of these, your item is eligible to be returned.
Please contact us to initiate a return authorization by sending an email to email@example.com.
Please refer to the Return Policy below.
Return & Refund Policy
We accept authorized returns only. Please expect your return processing to take up to 60 days if you return your goods to us without prior authorization; returns sent to us without authorization will be in the form store credit only.
Generally, you can return most items for a refund or store credit within 15 days of delivery. You are responsible for the safe and undamaged return of the product to us; no refund will be given for goods returned to us damaged or that are received beyond the 15-day return window. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
In addition, to return clothing, hats, bags, wraps or any fashion items, the garment or item may not have been washed.
All tags and labels must be on and intact; the garment may not have been worn (except for trying on for fit/look/style); and, garments must be free of perfume scent or other odor, pet hair, and stains or makeup.
There are a few items that can’t be returned:
- Clearance items
- Gift cards
- Personalized items
- Items marked “Non-Returnable” or "Final Sale"
All sales on sale, clearance or final sale are final sale and are not returnable.
All items sold for $15.99 and under are final sale.
All sales are also final on the following items: jewelry
However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
ALL Refunds will be in the form of a STORE CREDIT that will be applied to your account or a refund to your payment method. Any associated return shipping costs that we incur will be deducted from the refund amount. Customer is responsible for return shipping fees. Returns must be postmarked no less than 10 business days of the delivery date. Once we receive your return, please allow 10-14 business days for your return to process for store credit.
SHIP RETURNS TO:
The Porter Collective
606 Alamo Pintado Road
Solvang, CA 93463
**Please include packing slip and/or order # with return or we will not be able to process your return**
If you have received a defective item, please contact us at firstname.lastname@example.org within 3 business days of receiving your shipment. Please include written details about the defect and attach pictures. Our customer service team will take care of you!