This section doesn’t currently include any content. Add content to this section using the sidebar.

Image caption appears here

Add your deal, information or promotional text

Return + Refund Policy

Maybe your order isn’t exactly what you thought it would be. If that’s the case, please review the following.

  • For merchandise returned within 35 days of the delivery date, a refund will be issued to the original form of payment at the original selling price. If returned after 35 days, a merchandise credit / gift card will be issued at the original selling price.  We will not accept items returned more than 90 days after the purchase date.
  • We'll gladly accept unworn, unwashed, and unaltered merchandise for return or exchange. All tags/labels must still be attached and items must be returned in original packaging.
  • Final Sale Policy: all items sold on clearance or final sale are final sale and cannot be returned or exchanged (unless otherwise noted).

CLICK HERE TO INITIATE A RETURN OR EXCHANGE

For exchanges, we provide a free return label and waive shipping for your exchange order.

Upon request, for items purchase up to 5 days prior to a sitewide / clearance sale, we will honor the sale price for those purchases, with the difference refunded to your payment method or, if you prefer, a store credit.

If you receive the wrong product, we apologize.  We’ll provide a free return label and get the correct item shipped to you right away.  Please email us cs@theportercollective.com.

Please refer to the Return Policy below.

Return & Refund Policy

Returns from different orders or with separate return authorizations cannot be combined.  Each authorized return needs to be shipped separately from any other return.

For merchandise returned within 35 days of delivery date, a refund will be issued to the original form of payment at the original selling price. If returned after 35 days, a merchandise credit will be issued at the original selling price.

All tags and labels must be on and intact just as there were when received; the garment may not have been worn (except for trying on for fit/look/style); and, garments must be free of perfume scent or other odor, pet hair, stains or makeup.

In addition, to return clothing, hats, bags, wraps or any fashion items, the garment or item may not have been washed .

There are a few items that cannot be returned:

  • Earrings
  • Gift cards
  • Items sold on site-wide sale, on clearance or on final sale

FINAL SALE
All items sold on clearance or final sale are final sale and are not returnable.
All items sold for $15.99 and under are final sale.
All sales are also final on the following items: earrings

Refund Processing

Most returns will process in approximately 1-2 weeks, depending on your method of return. Please be aware that additional delays may occur.  For a faster refund, your return label should correspond with the items in your package.

A refund will then be credited back to your original method of payment and will post approximately 1-3 business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Purchases made using a Gift Card will be refunded to the gift card.

If you prefer to ship your item on your own, please email cs@theportercollective.com to obtain prior authorization for a return and then ship your return to the address below.  Any associated return shipping costs that we incur will be deducted from the refund amount.

The Porter Collective
281 Pamela Way
Suite 103
Buellton, CA 93427
Order # ______ + RA # _____
Please include packing slip and/or order # with return and any relevant information or we will not be able to process your return.

DEFECTIVE ITEM

If you have received a defective item, please contact us at cs@theportercollective.com within 3 business days of receiving your shipment. Please include written details about the defect and attach pictures. Email us at cs@theportercollective.com and our customer service team will take care of you!

(our return/exchange page is returns.theportercollective.com/#/)

Last edited 2/17/2021

 

Search

★ Judge.me Reviews

Our customers speak for us

146 reviews
93%
(136)
5%
(8)
1%
(2)
0%
(0)
0%
(0)

The porter collective line is exceptional...just what the world needs now ❤ thankyou

I Love it!

The only thing about this top I’m not crazy about is the fact that it was made in China. Other than that it’s perfect in every way. Longer length, flattering cut, with soft comfortable fabric that drapes beautifully!  

Wonderful jacket

This is my favorite jean jacket ever. It has stretch so movement is easy and never restrictive. I like the frayed edges and the fact that there is no waist band so it is a little looser around the waist. The mismatched buttons give it a bit of an edge. Fast shipping is a plus as well.

Beautiful versatile shirt!

I absolutely love this shirt! The fabric is soft and just the right weight. The slightly variegated color is beautiful and with the fringe detail really elevates the styling. I’ve worn it under a open weave linen sweater and over a cami as a light jacket. It’s a great piece that I know I’ll get lots of use from! Would love to see additional colors...washed faded black or gray would be awesome!

Perfect elevated basic

Love how this top has just enough extra detail, taking it from basic to magnificent. Super soft fabric with a nice amount of stretch. It's a perfect wardrobe staple.